Service is pathetic!

I'd like to start by saying I'm extremely disappointed with the service I've received in the past few months as Bradlow's is an extremely huge brand, it's trusted by many. My brother and I went to the West Street branch (in Durban cbd) to purchase furniture (L shaped couch to be specific) everything went smooth, Bheki Cele was our sales assistant. We further encountered a problem with the couch when one of them dislocated (on the inside) a couple of months later. I then went in store a number of times to report/lodge a complaint, Bheki kept making excuses about not having electricity and therefore not being able to put the complaint through. It actually took him months to put this through I would call him and he still hasn't done it and he'd lie about slcertain things being done and tell me he'd call me back. Not once has he done that. My worry now is that we baught the couch on the 26th of August 2021, time is almost over and I've been running after you guys since March, what's gona happen after the 26th? On the day 8th of August, my brother called him to find out what's going on, Bheki further tells us we need to send pictures to the Bradlow's Resolutions number, he waits for us to call in order to give us feedback after months of calling and looking like fools. He also tells me to contact these guys as he will not have any answers thereafter, meaning I shouldn't bother him again. I sent pictures to the Bradlow's Resolutions number on the same day (08.08.2022) till this day I have not received feedback. I honestly do not see myself purchasing anything @Bradlow's ever again because everything is all good until there's a problem they need to fix and you're all alone, no one's assisting in anyway. They're all of a sudden too busy for you. I don't even know whether or not this problem is gonna be fixed or not. I'm disappointed, after spending R20k this is the kind of service I'm getting.