********** service from Bluff, Durban branch.

Very poor customer service received from Nosipho at the Bluff branch who speaks to customers poorly and does not adhere to customer requests nor empathizes with the difficulties I face having my machine no longer spins this item is not even 6 months old. I contacted Bradlows staff a month ago to make them aware hoping someone would be sent out to no avail. A month later I had to follow up asking for an update to which the response was I have logged the complaint. My laundry has since piled up, it's winter and we are sitting with dirty clothes yet I pay my account in full each month. The entire process needs changing it cannot be that customers are treated this poorly in this day and age. My account is paid each month I am a paying customer which pays for insurance as well. Bradlows has lost me a customer. Very disappointed in how customer queries are handled and your staff taking customer frustrations as a personal attack.