service and Goods

i am customer at bradlows since last year September 2017 to date in december my fridge door shattered i called and they said they will sent someone out to repair he came out and said it will cost us more fees to repair to date my fridge door is still broken because they refuse to assist i then called to cancel my debit order which they refuse to assist again my wardrobe is broken my iron is broken the fridge door is shattered which i explain to them that our company is putting us on short time till it get busy they refuse to cancel my debit order even thou i told them i will pay what i can afford until they take us off short time they still refuse what can of service is this