Second Complaint on Service and Quality of Repairs

Hi<br> <br> I have had a problem with my 2 seater couch and I logged the call for the repairs in March 2015. After a long wait they eventually came and collected the couch for repairs. They took 3 months to repair it which is unacceptable. When the couch came back from repairs it was in worse condition than when i sent it in. The couch came back stained and torn. I waited 3 months and they still could not do a good job. I have informed the store that of this immediately and they assured me that they will come on the 24/06/2015 but i still have not received any feedback. Now i also have the same problem with my 3 seater couch and i am not willing to wait another 3 months for these repairs to take place and still be disappointment with the work done. The store does not care to call me, they expect me to call them and go to the store if i want feedback. I am done with this poor and low quality service. I have had a lot of patience with the store but they still don't know how to treat their customers. I am now requesting a FULL refund OR a complete new couch set as product started giving me problems after 6 months. This is unacceptable.<br>