Jvdb
Jan-brits van den berg
1 reviews | Active since Oct 2014
16 Mar 2016, 16:02
Seally Bed(BR-SE_***5-55)
The bed had defects and was reported on the 8th of October since then no response has been received we have physically followed op at least once to four times per month. Firstly papers could not be found this department in this period had 3 employees. Then Frank told us a new complaint had to be loaded as this one expired and on the screen a representative of the JD Group has called us but no call was ever received. We received a call that the representative was in Kroonstad about two weeks ago and that they will contact us when they have an approximate time they can come and look at the bed till now no call was received.<br> <br> Regards
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Replies (1)Morkels and Bradlows's replyOfficial
16 Mar 2016, 17:02Hello janbrits30,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Morkels and Bradlows's reply16 Mar 2016, 17:02
Official
Hello janbrits30,
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
