Samsung/Bradlows sa

I bought a smart TV LG, and washing machine Samsung, at Bradlows Phillip both these are under warranty, the washing machine broke about 2 months ago, I fail to understand why Samsung and Bradlows can't they fix the machine, the reason they gave me is that the barcode with serial number is broken hence they are unable to fix the machine. In the mean time I'm expected to pay my account every month as I'm currently paying. I need help surely I'm paying my account on a monthly basis and on time, I just can't accept this pathetic service I'm receiving. Some 1 please help