Russells Parow/Head Office/Customer Service - After Sales Shock

The 'After Sales' service is not worth the effort to purchase, the experience from start to end is like counting backwards in score points.

Sales: 5 Stars (We need to meet KPI's so put on your most helpful appearance and get that sale, so helpful, so attentive, so assisting) Delivery: 2 Stars (Drivers don't know anything, Head Office doesn't know anything, Stores don't know anything, you're in constant limbo over your items. Are they coming today, we don't know. No one days, it gets there when it gets there) Customer Service: 1 Stars (No one can help you with your queries, they can smile during a sale, be stern when its time to pay, but further than that, no communication, nothing. No after sales care, nothing. You must phone and ask when am I getting this and the answer is 'I don't know' every single time.) Items: 4 Stars ( Seems to be the only thing of quality in the entire line of purchase from start to end)

The "After Sales' service is an absolute mess, no one can tell you when deliveries will be made, even if you call into the customer service center, no updates are given on anything. Not a single thing. Messages for deliveries get sent to clients for items to be delivered but nothing shows up, and then no update as to why this happened, is given. No apologies. I have to call in and ask about items not received yet, no after sales service at all! Its amazing that the service is great when sales are being made but further than that, its like pulling teeth.

The entire experience from start to end is a fair 2 stars.