1 reviews | Active since Jun 2015
Richards bay morkels has no care to their customer
I bought wall unit which me and my wife liked it on the display which was in January. On their delivery they left it at the gate while I payed for delivery. I logged the complain and I asked them to notify me when they are going to deliver it to make arrangements to be present since I'm working week days. they just came and drop it. Still there was a complain on the replacement. I logged another complain on the 18th march and I showed them pictures. Since then, they never bother to attend my issue. They called me today 22nd June, that they want to collect it sothat they will send for repairs as if I bought the second hand, mean time I payed cash with pride. I don't known whether this involve race cause I'm black which means they don't care. There is no proper arrangement. That means my items that are currently on the unit will be just dumped on the floor which are also my family lovely items. Hope I will get help to this.
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Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
