Replacement or Refund

I've had a terrible experience with bradlows SouthGate. I purchased Hisense 49" 4k UHD February 2017 cash for R6999.99. This year 11 July 2018 I experienced issues with the TV. Took the TV to the manufacturer hisense because Bradlows said it's out of warranty. Manufacturer gave me a letter confirming that the store must apply for credit and/or refund.

A call was logged by a wonderful lady named Kelebogile who was of a wonderful service but the problem began when the turn around time had lapsed from their side. A week and a half later of the call being logged I received an SMS stating that the issue has been resolved.

Now, for the real issue. Bradlows ordered a new TV 49" LED which is a downgrade from the 4K UHD and when I spoke to the manager Max over the phone for 20minutes and 8sec (10/08/2018 at 16:27) which was a waste of time, she told me that I either downgrade or nothing. I then told her that I'll be at the store for a solution because I'm not downgrading.

She says Hisense discontinued the 4K UHD and that's it.

At exactly 17:30 as promised I was at the store and personally spoke to her but the conversation still went on to downgrade or nothing as I tried to find the solution and come to an agreement she the closed it with "YOU PEOPLE" (RACIAL CARD) must come to an agreement because you either downgrade or nothing.

THAT WAS THE END OF OUR CONVERSATION OR RATHER A ONE WAY CONVERSATION.

One last thing, when I went back to the store 17:48 or 17:50 the store was closed.

Replacement: Something of the same or more if one is no longer . Refund: pay back (money), typically to a customer who is not satisfied with goods or services bought.