Replacement couches is also not right

I complained about the couches I bought which had faults. I was contacted an two-three weeks later they came with replacement. The replacement happened today the 27th on October at 10:30-11:30.The delivery guy did their job however as they were putting the couches noticed that the 2 seater does not recline again. The 3 seater had a big mark on its right even showed the guys. They advised when the get delivery its packed already and I should let the store know. Tried calling the guy(Michael who initially helped no answer, the store as well no answer. Called the lady who called me from complains no answer. Have sent a video of the couches on whatsapp, I'm waiting for her reply. The driver took the pictures of the couches as well and he advise he will report too. I just don't know what to say now.