REPAIRS UNATTENDED

My mother purchased a couch in November/December 2014. When it was delivered it had a factory fault which was reported to the Silverton branch and collected for repair in February 2015. We have been following up regularly and consistently doing everything possible to get the couch or the least an update. Recently, I decided to intervene and contact the warehouse where I was advised that nothing has been captured on the system pertaining to this repair. After 7 months the couch was eventually delivered today however, it came back in the very condition that it was delivered initially. We refused to take the couch back in that condition again. This simply means that nothing was done. I want my mother to be refunded all her premiums and collect back the entire lounge suite. We will never again enter into business with Bradlows as this is also our second encounter of bad service on repairs.