Repairs

Good day

I went into the store on the 4th of December 2017 and logged a ticket for my mattress to be repaired. A few weeks has gone so I called the call center. Which I spoke to an extremely rude consultant Ryan. At first he did not want to give any of his details. I explained my story to him.Without any empathy he just said all they do is log the calls. I asked for the complains departments details he said he don't have it. I asked to speak to a manager according to him there was no one in a higher position than him. I have to say I too work in a call center, call other call centers before but this service was just atrocious. s Ryan which was at first not allowed to give me his details meaning name, surname or even his employee number should really get proper training. I paid cash for the bed yet it wasn't even a month then a weird sound came from the matrass.