REFUSED TO ISSUED PAID UP LETTER

This is very disturbing, unprofessional and inconveniencing. On the 29th of September 2015 I was at Russell Furnisher store and I was told that the figures was as per attached proof of payment. I then paid both my accounts in full as per stores figure indicated above. I had my sensitive reason for settling these accounts. When I expected my paid up letter I was told that there is an outstanding balance of R510.72 still to be paid.<br> According to my understanding the amount was paid in full. Kindly investigate and get back to me as a matter of urgent as I need my both Morkels and Russell's paid up letters.Please note that this matter was also escalated to the Supervisor Ntombizodwa <br>