1 reviews | Active since Apr 2014
Refused to exchange damaged goods
I bought a lounge suit at klipfontein Morkels<br> On the 26th of November 2015 and i got the delivery on the 30th , i checked the lounges properly on the 5th of december and i discovered that 2 of the lounges were damaged on the same spot and tried to call the retail on the same day but the number they gave me did not exist and on the 11 of december 2015 after work i went to the shop to tell them of the situation.but manager told me that 7days already pass and i explained that I tried calling them and the number did not exist so i had to come to the shop myself when i was free.the manager said she will log a complaint at the head office and i was told i will get a sms the following day and i didn't.so i went back on the 18th of december and on that day i was promised that by 12pm i will receive the sms but never happened, so on the 19 i went again and they told me that they won't help me because i had signed the delivery papers but on that day of delivery i was told that the papers were just proof of delivery not that am saying they are in good condition.and i bought it for R24000 and it was written genuine leather.i want my money back or a new lounge.
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
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Thanks and kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Centre
