MD
Mariette D
1 reviews | Active since Jan 2014
09 Mar 2016, 12:43
Refuse to replace damaged goods
My parents bought a Lounge Suite in December 2015, which means it is a bit more than 2 months old. The material became saggy on the one chair. My dad went to the store with the Purchased Invoice and warranty. He was told someone will come out and have a look at the chair, it will then be send for repairs. This is TOTALLY unacceptable. There is no way I'm going to let them pay R10k for a lounge suite, have it for two months and then send it for repairs, only to find that after a couple of months the other pieces will do the same thing, and will be send for repairs as well. It will continue like this until the lounge suit is out of the warranty period. For more info my mom can be contacted.
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Replies (7)0
Replies (7)
Morkels and Bradlows's replyOfficial
09 Mar 2016, 13:28Hello MarietteZaywin,
Thank you for contacting the JDG Customer Resolution Centre.
We acknowledge receipt of your Hello Peter but we are unable to reach you on the details provided with this post.
In order for us to assist you with the information you require, could you please contact our customer resolution centre at the telephone number below and provide us with more details relating to your enquiry?
Your mothers full name
Your mothers ID number
Your mothers contact number
The sales order / invoice number
Kind Regards,
JDG Resolution Centre
***
Thank you for contacting the JDG Customer Resolution Centre.
We acknowledge receipt of your Hello Peter but we are unable to reach you on the details provided with this post.
In order for us to assist you with the information you require, could you please contact our customer resolution centre at the telephone number below and provide us with more details relating to your enquiry?
Your mothers full name
Your mothers ID number
Your mothers contact number
The sales order / invoice number
Kind Regards,
JDG Resolution Centre
***
Best regards,
Morkels and Bradlows's reply09 Mar 2016, 13:28
Official
Hello MarietteZaywin,
Thank you for contacting the JDG Customer Resolution Centre.
We acknowledge receipt of your Hello Peter but we are unable to reach you on the details provided with this post.
In order for us to assist you with the information you require, could you please contact our customer resolution centre at the telephone number below and provide us with more details relating to your enquiry?
Your mothers full name
Your mothers ID number
Your mothers contact number
The sales order / invoice number
Kind Regards,
JDG Resolution Centre
***
Thank you for contacting the JDG Customer Resolution Centre.
We acknowledge receipt of your Hello Peter but we are unable to reach you on the details provided with this post.
In order for us to assist you with the information you require, could you please contact our customer resolution centre at the telephone number below and provide us with more details relating to your enquiry?
Your mothers full name
Your mothers ID number
Your mothers contact number
The sales order / invoice number
Kind Regards,
JDG Resolution Centre
***
Best regards,
MD
Mariette D's updateReviewer Update
10 May 2016, 11:36My report was posted 8th of March already, this problem are still not solved. After so many replies given to JDG Resolution Centre regarding the information they needed.
This is unacceptable....should you have any further queries please phone Susan on *** preferably someone who can speak afrikaans.
MD
Mariette D's update10 May 2016, 11:36
Reviewer Update
My report was posted 8th of March already, this problem are still not solved. After so many replies given to JDG Resolution Centre regarding the information they needed.
This is unacceptable....should you have any further queries please phone Susan on *** preferably someone who can speak afrikaans.
Morkels and Bradlows's replyOfficial
10 May 2016, 13:14Good day Susan
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Best regards,
Morkels and Bradlows's reply10 May 2016, 13:14
Official
Good day Susan
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Best regards,
MD
Mariette D's updateReviewer Update
08 Jun 2016, 13:51I,m totally done with Morkels/Bradlows.
Everytime I phone someone promise to get back to me. Today is exactly 3 months, and we still did not get any progress or feedback on this matter.
Everytime I get told that a new complaint will be lodged. How many complaints do you want to lodge?
You do need to understand one thing very clearly now. I DO NOT WANT THE LONGE SUITE REPAIRED. I paid a **** load of money for it, it is totally unacceptable that you want to collect the loung suit for repairs. I paid for a new thing, with guarantee. Not for a thing that must be repaired within a couple of months.
If I don't get satisfaction with this, during this week, I'm going to take it further. Because it seems between all the people I spoke to within this 3 months there is no one capable enough to sort it out.
MD
Mariette D's update08 Jun 2016, 13:51
Reviewer Update
I,m totally done with Morkels/Bradlows.
Everytime I phone someone promise to get back to me. Today is exactly 3 months, and we still did not get any progress or feedback on this matter.
Everytime I get told that a new complaint will be lodged. How many complaints do you want to lodge?
You do need to understand one thing very clearly now. I DO NOT WANT THE LONGE SUITE REPAIRED. I paid a **** load of money for it, it is totally unacceptable that you want to collect the loung suit for repairs. I paid for a new thing, with guarantee. Not for a thing that must be repaired within a couple of months.
If I don't get satisfaction with this, during this week, I'm going to take it further. Because it seems between all the people I spoke to within this 3 months there is no one capable enough to sort it out.
Morkels and Bradlows's replyOfficial
08 Jun 2016, 14:01Good day
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Center
Best regards,
Morkels and Bradlows's reply08 Jun 2016, 14:01
Official
Good day
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Center
Best regards,
MD
Mariette D's updateReviewer Update
24 Jun 2016, 06:15I reported this matter to Consumer Council, seems like bradlows take almost 4 Months since my first complaint. Still no satisfaction.
A lady phoned this morning saying that 2 parts of the lounge suite will be picked up tomorrow, it will go to the warehouse for repairs. This can take up to 6-8 weeks.Thereafter the other 2 will be collected for repairs.
THERE IS NO WAY I'M LETTING IT GO FOR REPAIRS, Where on earth do you buy a new loung suite and after 8 months it must go for repairs. This is ridiculous. In the meantime the lounge suit was discontinued, probably because it's a piece of sh*t.
No need to give further attention to this. You guys are useless!!!
MD
Mariette D's update24 Jun 2016, 06:15
Reviewer Update
I reported this matter to Consumer Council, seems like bradlows take almost 4 Months since my first complaint. Still no satisfaction.
A lady phoned this morning saying that 2 parts of the lounge suite will be picked up tomorrow, it will go to the warehouse for repairs. This can take up to 6-8 weeks.Thereafter the other 2 will be collected for repairs.
THERE IS NO WAY I'M LETTING IT GO FOR REPAIRS, Where on earth do you buy a new loung suite and after 8 months it must go for repairs. This is ridiculous. In the meantime the lounge suit was discontinued, probably because it's a piece of sh*t.
No need to give further attention to this. You guys are useless!!!
Morkels and Bradlows's replyOfficial
24 Jun 2016, 07:29Good day
Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.
Thanks and kind regards,
Customer Resolution Center
Best regards,
Morkels and Bradlows's reply24 Jun 2016, 07:29
Official
Good day
Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.
Thanks and kind regards,
Customer Resolution Center
Best regards,