Refund our money

Good day, I'm writing this email utterly disgusted by the poor service that we got at Bradlows George. My mom made a lay-bye of a lounge suit in June, paid laybye in full in October and was expecting delivery the following week which was around the 17/18 Oct.

7 days later we had to follow up since we haven't received the couches, only then we were told the couches are in Joburg because the ones we lay-bye was sold so we need to wait 7-14 business days. Two days after we were told the couches are out of stock we need to take something else. Then mom requested for a refund because she wanted the set she saw nothing else.

We were then asked to send documents which we did send on the 30th of October 2024. On the 4th of November we had to do a follow up because there was no feedback, we were told the refund takes 7-14 business days. 12 November asked about feedback still no response. Apparently the lady we were speaking with was on sick leave and left no handover. 22 November they told us they want my moms bank statement not mine so that they can process the payment. Which i did send same day.

26 November we had to Drive from knysna to the store in George. They made promises that the money by Friday 29 November will be paid. Till this day we have not received the money R15999. Yesterday my mom received a call from George telling her the manager did not sign the documents so she will hv to wait again. I mean its December and the old lady is admitted in hospital because of the stress you guys have been putting her though. We need the money to be paid in not later than Friday!!