Refund of laybe- Bradlows Store.

December 2023, I purchased a fridge on layby. 29-04-2024 I paid it in full. Bradlows in Vryheid in KZN now waiting for my fridge to be delivered, delivery money was included as I purchased it, they say it is out of stock they do not have it. ok, they must refund me my money. I signed their transfer request form and they asked for a certified copy of my ID and my proof of account, submit and they said "Your money Ms Buthelezi will be transferred between 7-14 days. today is the 16th day (24-04-2024) they phone and tell me to scan the receipt(store receipt) as proof that I made those payments... They cannot process the payment. The sales lady is Sbo in Vryheid Bradlows store.