Refund delay

I went to Bradlows store in Phalaborwa to cancel a laybye i had due to financial challenge. I asked them how long it would take for me to get my refund and they told me that they don't know but its going to be more than a month. They took my bank statement and ID and they said when they are done i will just see monry in the bank. Please assist me as i need the refund as soon as possible.