Refund

My fiancé bought a bed at Bradlows for R7000 cash on 17th September 2020 & we told the bed will be delivered on the 19th but they didn’t deliver, but after a week of purchasing they delivered a dirty bed that was on display & same day we returned it & they agreed that it was on displayed! Then I told them to cancel the bed we want our refund but they acted as if they doing the process but nothing was done the Manager Lebo was so disrespectful towards & gave us attitude, we kept on going to the store with no luck of our refund, we called the head office but still we didn’t receive any help, we asked to speak to the refunds department but we were told we can’t communicate with them... Whole month no feedback then October I received a call from the warehouse the guy who called said to me why I haven’t received my bed I told the whole story then we surprise of the treatment I got & he said it’s funny because in the system it still appears as in process to be delivered. I decide to call the head office again but they just listen to the complaint & say I need to call the store & I did that, the consultant Mike who convinced us to buy the bed said nothing has been done so far & the manager wasn’t dealing with this case & the is little he could do & then I asked for the manager Lebo he told me that he still has to look into it after a month of doing nothing I said I can’t take that excuse anymore then he decided to make a conference call with warehouse then he cancel the order during the call & told the lady at the warehouse that “we’re breathing on his neck” that we rude & unprofessional & we were told to wait 7til14 working days for our refund but nothing then last Friday I called again at the head office we were told that the proof of bank has no name but that’s impossible that bank proof doesn’t show the personal information of the account holder then I went to the store to find out what exactly happened the Manager Lebo was rude, arrogant, disrespectful then I requested he gives me proof that refund is in process but he said I must come back on Monday so that he can decide on the way forward. I’m not happy with the treatment & the manner they treated us after not being to deliver