Refund

Urgent Follow-Up: Couch Repair Refund Request

Dear Bradlows

I am writing to formally raise my concerns regarding the two-division couch I handed over to your team for repairs on 17 October 2024. It has now been well over the 21-day period initially indicated, and despite my consistent follow-ups via phone and email, there has been no progress or communication from your side.

I sent an email to the manager regarding this matter, but I have yet to receive any response. This level of service is deeply disappointing and unacceptable.

Given the continued lack of action, I now demand a full refund for the couch. Please process this refund as a matter of urgency. Should there be no resolution within seven (7) days, I will be left with no option but to escalate the matter further, including seeking assistance from consumer protection authorities.

I trust you will treat this matter with the urgency it requires. Please confirm receipt of this message and provide me with a timeline for the refund.

Kind regards, Tumeka Magula *** Log no-***

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