Quality of lounge suite

We bought a lounge suite at Bradlows in Mossel bay last year September 2017, cash, during August this year the one arm rest become loose, we contacted them they came in fetch it, and brought it back, much to our surprise last week the same side lazy boy does not want to kick back, my husband went to report it, they had to log a complaint to fix, this morning I have contacted them, because we have not hear from them yet, they have logged a complaint but needs to wait for a response, my problem is, we are getting guest there must be a solution to this problem, I want a new lounge suite, the reference they supp**** me this morning MO-GRAS- ********** 8-5388, they also said to me the factory is closing so they don't think this will happen this year. I find it totally unacceptable. can you please assist to get this matter sorted!!!