1 reviews | Active since Jul 2015
Quality couches damaged within 6 mnths of purchase
I bought couches from Morkels with leather touch backrest. Within 6 months of purchase, I started to realise that the couches were defective. I called my salesperson and explained the situation, and she promised to take it up with her manager. Few weeks passed by and I contacted her again, this time alerting her that the couches are going to tear, since I could see how soft the backrest was becoming. After few weeks I called them again, the couches started to tear, that's when I asked them to come and take them back and replace them. I was told that they could only repair them, so I waited. After months of asking them to take the couches, they finally collected them on the 24.04.2015 and they took them to their warehouse. I was told the supplier will fix and return them. I kept on phoning them until yesterday 15.07.2015 when I was told that the supplier refused to pay for them saying that I must be the one to pay for the repairs. How do I pay so much money for the couches and they only last me for 6 months? I believe either the supplier or the shop gave me defective couches. I feel ****** of my money since I'm also paying insurance on the couches. I'm very disappointed in them.<br>
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
