****py customer care

I bought a bed online on the 29th Novembe 2024. First contact was an SMS stating that they will deliver on the 3rd December 2024. I am yet to receive my bed, everything I call customer care, they move the date forward. Delivery date moved from 3rd to 10 to 24, now they sent an SMS that they will deliver on the 28th.

Talking to an agent is very useless, all they can do is log a call and no one gets back to you.

Yesterday I received an email that they will contact me and I received an SMS with this date. Why would I wait a whole month for a bed?