Product not exactly as advertised

I'm not happy.

I bought the attached couches cash at Jabulani branch on Sunday the 9th of October and they got delivered on 11th October on a Tuesday.

The delivery guys were friendly. After they have left reliased that they one piece had glue and small holes.And that the two seater does not recline. He advised that the two seater does not really recline. How because according to the attached they supposed too. I immediately reported the issue to the salesman(Michael) and he logged a complain.

What was good about my experience was the excellent customer service received from him. He also did an after sale service.