Problem with my TV (sansui) unable to get any help

Good day I had a problem with my appliances( TV) I have sansui. It's got stuck on the TV logo when you switch on the TV. Called head office on the 28/4/22 they told me to go to any nearest shop to log in query cause I'm working in Parktown Jeppe streer bradlows was the closest. When I went there the stuff was really helpful at 1st telling me I need to bring in the TV so that they could log in the query. I went home straight after 45 mins I bought in the TV now they started saying I. Bought the TV at maponya was supposed to send it at maponya. I told them I called the number on my invoice which is cape Town head office they told me Any shop that is close to me. Fine they took it on the 28 April 2022 telling me it's gonna take 14-21 days. K cool since that day No sms or any update from the shop or even for me to get references number. After 14 days I called jeppe bradlows no response ended up calling bradlows toll free number they gave me references number ***60 till today no contact from the shop. I have been calling the lady who assisted me at the shop on her cellphone cause they don't even answer bradlows jeppe. I'm frustrated it's been so long without my TV or any information regarding process of me being able to repair my TVand getting it back.