Poor services at Bradlows

Writing to express dissatisfaction with Bradlows services. At this point I'm very annoyed and frustrated. I payed in full for an item of furniture worth well over R8000...

On the 17th of December I was called to expect the delivery of this item. The person who was to deliver, was expected to assemble this furniture as I had paid for delivery and assembly.

When he got here he refused to do so as this was not part of his job. I then called the Shop( @ Bradlows Pinetown Branch) and was told that I should not sign for it and he should take it back with him,it would be sent back once they have someone to assemble.

I waited for it to be brought back and it never was, I eventually decided to call and to "the manager surprise" the item was still not delivered and she promised to call me back once the matter was resolved which she never did. I called the client services and I was told that the matter will be escalated.

I went to the Shop a number of times without receiving any help and still not receiving this item. I then went back on the 30th of December asked for a refund, at this point I was told they have the item and I was given what I believe must have been a demo.

When we got home and unwrapped the item, it was rotten and decaying. I sent it back with the delivery man. The following day I went back to fill in papers for a refund Bradlows Pinetown and was promised it would take 7 working days. It is now 16 days later and I still have not received my money.

Now I dont understand if at @Bradlows is trying to rob me of close to R9000.