Poor service & no feedback on product complaint

It has been over a month since i logged a complaint at Bradlows. I have called them half a dozen times and they never call me back to tell me when they will be coming. I am sick and tired of calling them and they still do nothing. I spoke to the manager every time that i called but he still does not do anything to help. This has been the poorest service I have ever experienced. All I need is for them to come and pick up my 1 couch and repair it. I have logged the call at Bradlows on the 24th of March 2015 and to date they did not call me once. If this goes on I am going to request a full refund of the product as it is only 7 months old. I cannot do business with a company that does not care about their customers.