Poor Service Delivery, Bad Attitude-Store manager

i bought a leather Lounge Suite at Bradlows Silverton, my instalment includes an extra warranty of which i pay for every month (48 MONTHS WARRANTY), <br> in October 2014 i logged a complain with the store for repairs of the lounge suite as it was cracking and they never responded to me up until this year in January 2015 the people from their Rosslyn Warehouse came and Collected the Lounge suite. On the 13th march 2015 i went to the store to enquire about the repairing process only to find that they did not know about the collection, after that Winnie logged a complain for me REF: BRGE-***, since then i have been going to the store to enquire and they always tell me that they are waiting for the Quotation to repair, <br> I AM PAYING FOR THE LOUNGE SUITE EVERY MONTH, BUT IM SITTING ON PLASTIC CHAIRS<br> Since the end of April I have asked (Asnath and Winnie) them to cancel the account as I don't want the lounge suite anymore and The Staff at the Branch they are always giving me attitude and they told me that they will not do the cancelation for me i must call their Head Office. <br> I am no longer interested with this product, I need my account to be CANCELLED with immidiate effect..