POOR SERVICE DELIVERY

6 months ago i purchased a dining room table and other furniture and appliances up to the value of R55 000 from Bradlows in the Chatsworth Centre branch. Before purchase i was told by the salesman that if anything was damaged upon delivery the item will be replaced. My dining room table was delivered damaged and i notified the salesman the very next day. He then advised the procedure of sending pictures to head office which i comp**** with more than 3 times because each time i was told that they didn't receive the pictures. It is now over 6 months and i have not received any feedback from head office, the branch manager or the salesman. I have a damaged dining room table that i can't even use. Then to make matters worse, i am sent a statement every month as to my debit amount for the month. So last month they decide to debit the incorrect amount and then take it upon themselves to debit me in the middle of the month for the balance of the correct amount that should have been debited. How do these people work? I have never received such pathetic, poor service from any other service provider than Bradlows especially the one in the Chatsworth branch. The manager doesn't even make it her duty to follow up and assist yet i purchased for such a huge amount. I will never buy from that store again and i will not advise anyone else to.