Poor Service Delivery

i bought a leather Lounge Suite at Bradlows Silverton,my instalment includes an extra warranty of which i pay for every month, in October 2014 i logged a complain with the store for repairs of the lounge suite as it was cracking and they never responded to me up until this year in january 2015 the people from their Rosslyn Warehouse came and Collected the Lounge suite. on the 13th march 2015 i went to the store to enquire about the repairing process only to find that they did not know about the collection, after that Winnie logged a complain for me REF: BRGE-***, since then i have been going to the store to enquire and they always tell me that they are waiting for the Quotation to repair, <br> PLEASE HELP ME, I AM PAYING FOR THE LOUNGE SUITE EVERY MONTH, BUT IM SITTING ON PLASTIC CHAIRS AND THIS HAS CAUSE TENSION IN MY FAMILY...