Poor service Bradlows Germiston

This was at Germiston branch at Bradlows. My dad went there on Saturday the 4th of September 2021 to ask for a statement since he is not getting any. The lady she got there had an attitude and didn’t assist him instead she said he must come Monday or Tuesday. Monday the 6th my dad went back there and he was told that his statement is not available yet and he must not just come, he must call first. Then he decided to go to Vosloorus at Chishani Mall and they assisted him in no time. My dad didn’t get the name of the lady but really her customer service is poor, she is disrespectful as well. Also I don't get why 1 branch cannot assist and the other can. R they not following the same processes? We will def get the name soonest.