Poor service and product quality

I bought a radio last year August sub hover stopped working two months since purchase because of the pandemic I couldn’t go to the store not until now once levels had been eased . In May 6th I returned the soundbar till this very day it hasn’t been fixed I’ve been in contact with the store it happens the soundbar has been at the store since May to date until I called after a back and fourth from one employee to another and everyone supposedly doesn’t know what’s happening. I called again on the 22nd June 2021 there was no feedback as bradlows claims they can’t do follow up they wait on the house of which is ridiculous I’m at a point where I’d ideally would like to get my money back seeing the product couldn’t even last year in good shape to store employees who have no sense of great client experience even retention. Please train your staff to do and speak/engage better with clients within the promised service level agreement. Preferably I’d like a new product taking into account it will be fixed it can break again anytime soon considering it being opened and closes after the manufacturer has assured it won’t break its a trusted product May this but sorted out ASAP!