Poor service and Poor quality products

I bought a robe and a kitchen scheme from Bradlows, however the quality of the items weren't good so I complained to bradlows so they came to collect the items for repairs that was last year sometime. So this year in February again I had a problem with both items were the doors and Masonite was falling apart which they came and collected the items for repair however the day the days from the warehouse came to collect the items it was on a rainy day, now I am being told that the warehouse cant fix the robe cause its water damaged and I am being presented with a ridiculous quotation for it to be fixed. Till to date I am paying my account however the item is not in my possession and when calling the store and the customer care I am being given the round about and the worst from customer care stating that they cant assist me as the matter is being referred back to the branch. What is the main purpose of a customer care if they cant resolve a matter which a branch fails to resolve? Cause now its six months later and still the matter is hanging.