Poor service

Good day,

I am writing to report a problem with the bed I purchased on the 18/12/2024 from Bradlows Newcastle

After less than a year of using it,I noticed that the mattress/bed surface is uneven. This causes discomfort and is clearly not the quality I expected and on one end it’s torn.

I reported it last year Nov and they agreed to exchange without any hustle and the factories were closed on Dec so I went to the store in Jan.

Last week,I went there to choose the new bed and they told me people from the factory will come and fetch the old one so that I can receive the new one..

Little did I know that when they will come they will only fetch the old one and not bring the new one..

They fetched it yesterday on 28/01/2026,when I tried contacting the sales lady that helped me before she asked if I don’t have any mattress that I can use in the meantime..What the hell!!They are not picking up my calls now and there is no any communication from them till now..I’m sleeping on the floor and worst part they know that I’m pregnant and it’s uncomfortable for me to sleep on the floor..

This happened in Bradlows Newcastle branch (KZN) that is on Allen street