CM
Craig M

1 reviews | Active since Nov 2011

07 Oct 2016, 14:10

Poor service

<p>I'm so disgusted with the Jdg group,they are very quick to question you about payments due on your account yet when you submit a complaint they don't bother.</p> <p> </p> <p>On the 8/8/2016 I submitted a complaint of a faulty product that they sold me. Not once have they made any attempt to contact me I have called them probably about 5 times yet everytime they tell me the supplier do not have stock for two months already how does this supplier run their business and even so I did not purchase this product from the supplier I bought it from them. How and why is it my responsibility when you sold me that ****. </p> <p> </p> <p>I would really appreciate it if you could just let me know what the heck am I suppose to do now. Just exchange my product so that I could be done with this business I would never ever in my life purchase anything from this company ever again. For as long as I'm alive.</p>

0
Replies (3)
Morkels and Bradlows
Morkels and Bradlows's reply07 Oct 2016, 14:50
Official

Good day Craig


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Center

Best regards,

CM
Craig M's update16 Oct 2016, 02:19
Reviewer Update

Hi I am still waiting for feedback.

Here is the refence to the complaint I made on the 8 August 2016 we're in October now.

You sent this msg.

Your product complaint is logged with the JD Service Centre. Ticket number MO-RE- ********** 6-1 Kind Regards Morkels Customer Care ********** 110

Morkels and Bradlows
Morkels and Bradlows's reply17 Oct 2016, 12:26
Official

Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ***.

Thanks and kind regards,
Customer Resolution Centre

Best regards,