Poor Service

I purchased a bedroom suite in December 2015, I noticed the defects and reported to the store within 7 working days. This is the reference given MOJM***5-15. Mazibuko the salesman told me that the factor guys will come exchange the headboard, side mirrors and the chest of drawers which did not happen that way. After a lengthy emotional period and long phone calls, factory people not coming in as expected. They finally came changed the side mirrors and adjusted the hinges on my chest of drawers and left because the headboard they brought was not in a good condition as well. No one has called ever since or came back to fix or exchange my headboard. I visited the store two days ago to check on the progressed and I was told that my complain was closed and no one could give me further explanation. I am tired to say the least, but seriously disgusted by the service I have received. The guys that delivered the the goods stole my laptop, iPad and a cellphone. I reported this to the store and I was told point blank that there is no way I can be assisted. A lot of damage was done to my business and personally. I have to date tried to be civil but it is futile.