Poor service

Bradlows has now become a very low quality, furniture shop. I had goods returned due to the manager of the shop who could not try to resolve the issue at hand. Now they don't even abide by their own rules in terms of their refunds policy. They promised to pay my refund within 3-5 working days but now I'm at my 3rd week and still there is no light to the refund.

This store needs a new manager with people's s****s and Customer support. I think it will be best to lodge a complaint at the consumer board. Such treatment is very unacceptable as if I bought the furniture in credit. My hard earned cash is what I want.