Poor Service

My daughter bought lounge seats from Bradlows on 08/01/2016 and paid R700 for delivery to a flat in Kilner Park and arranged for delivery on 14/01/2016. Due to a problem she notified them early on that Thursday that the delivery should not take place and the earliest they could deliver it was on Tuesday 19 January. She had to wait the whole day but no delivery. in the afternoon they notified her that due to the seats not correctly scotch-guarded they can only deliver it on Thursday. This is a poor excuse as it already should have been delivered the previous week. As she is a student and not readily available at all times it was then agreed that it would be delivered before 13:00 today (Wednesday) but she is still waiting for it. She received another call requesting her to come in to the shop so that they can follow her to her flat. It is unbelievable that a company that you pay to deliver something cannot find an address in Pretoria