Poor Quality Couches & Ignorance from Staff

This is dedicated to the Store Manager, Margaret of Bradlows Central City, Mabopane: I came to your shop on 1st June 2018 to eye shop couches. I met a sales person called Conny. She was so sweet and showed me around. I eventually saw couches that suits me. I promised her that I'll come back the next day to purchase, she was looking forward to seeing me again. On 2nd June 2018, I returned to Bradlows, Conny was there and I bought the couches, she was the happiest salesperson I have ever seen, more especially because I bought my couches CASH. Three weeks down the line, I called Conny informing her that the couches that I bought are not in good condition, the seats are going deep. She promised to call me back, and guess what?, she did not call me back. The next day I called her again, she told me she was not feeling well, she had to leave work and go home. Anyway, without doubt I believed her. She promised me she will report my matter to the Manager, who is Margaret, and she will call back. I waited and waited. Different excuses everyday. I am talking about couches that lost shape in three weeks. The other time I called Conny, I told her they must come get the couches and replace them with new ones. Again, she was gonna talk to Manager. Few days down the line, I got a call from Margaret, who promised me that Bradlows Warehouse staff will come exchange the couches. Guess what? I am still waiting even today. Problem: The couches are going more deep that the first time I reported them. Now, since I have experienced this bad service from Conny, Margaret and Bradlows, I want my money back, CASH as it was paid in your store. Please come and take your couches and give me my money, I will go the better shops that knows and understand customer concerns and frustrations Margaret, I no longer need your couches, I want my Money. I will come to store with my banking details where you will have to refund me. I AM DONE WITH BRADLOWS