Poor quality and poorer customer service that's misaligned to the cost of the goods

Bradlows service sucks. I am struggling to get my one sitter back. It had factory faults - they collected it a while ago. Now they sending me from pillar to post - the customer care refers me to the store, the store is unable to provide me with satisfactory feedback as that they cannot get hold of the warehouse. This is hella disappointing and low from such a big company. When I bought a three piece, I did not know that I'll end up with a two piece.

Bradlows you do better than this. Your goods are way expensive, but the quality and service you provide is ****.