Poor quality and poor customer service

I'm very disappointed with Bradlows I bought couches 2018 December same year they were broken we logged a call they came January to fetched them for repairs they brought them back March 2019 the very same year we discovered again that they were faulty we logged a call again they came and collect them February 2020 before lockdown down till today we still waiting for them they sold us broken things when I called the Northgate Manager by the name of Rudzani and plead with him that atleast let them give me another couches that amount to the one I bought because the genuine leather upper they not genuine leather upper they are pealing and the stitches are coming out till today I'm still waiting I'm very disappointed with their services