Poor Quality AND Customer Care #BRADLOWS

My parents have bought a lounge suit from Bradlows the Silverton PTA branch over a year ago costing well towards 30K. Since its first delivery we saw that these couches had a factory fault and immediately informed the store who agreed to collect the suit for repairs; we did not mind the repair even though we did not break the product ourselves but the events that took place since then have been nothing short of disappointments. Since the first "repair" we have returned the suit 4 (Four) times back to the store in a matter of months and between repairs it would take them on an average 2 months to bring them back. We are very disappointed at the lack of repair work clearly visible that the couches were not in the same proportion as they should be!!!!

My parents are pensioners and have never missed a monthly payment which is already over 25K..... furthermore, they have been given stories from the store each time they request to exchange the product for the same value or any other product.

The shop and its head office have since been delaying to communicate with us and always respond with stories about waiting on feedback from their suppliers; each time only when WE contact them!! Since the suit was faulty in the first place and the shop failed to do a proper repair to our satisfaction we feel that it is absolutely disgusting to find such pathetic and unapologetic service from this shop. Only after i have sent a complaint email to their head office we are receiving calls from these people but still forcing us to accept the couches as they are since the supplier says they have repaired them to the best of their ability AND the supplier does not even make them anymore!

Sad to say we are still without a lounge suit and still making payments without failure to date..... as we wait for an exchange or refund! *Warning!!!!!