Poor, poor customer service

It's been over a week that I got an automated response informing me that I will be \contacted soonest"regarding the complaint I submitted for my couch which was collected and in April and kept at Morkels warehouse after being told that I will not pay for the repair cost.\""Soonest\"" doesn't mean a week long period.<br> <br> Cleary morkels doesn't strive for good customer service and to retain their customers as indicated in the 2 automated responses sent to me. It's very clear why employees at store level treat customers the way I was treated"