POOR LOUNGE SUITE QUALITY

• Highly dissatisfied and disappointed with the service received at Bradlows/Morkels Pinetown, KZN • In March 2017, I bought the Cambridge three (3) piece lounge suite from Bradlows/Morkels Pinetown, KZN and paid R21 999.95 in cash. It was claimed that they are genuine quality and would last for at least 5 years (warranty). • Two months down the line the recliner on the three seater was not functional, I logged a call to have them repaired, they were collected and later returned after four weeks and they were still in the same condition. I decided not to pursue the matter due to the tediousness of the process. • Beginning of June 2018 the WHOLE lounge suite started cracking and deteriorating out of control. On the 14th of June 2018 I logged another call to have the whole lounge suite repaired AGAIN. My family and I have decided that we now actually don’t want the suite which has resulted in requesting the branch Manager of Bradlows/Morkels Pinetown to either give me a refund or give a voucher that I can use to get something else within the store. • It is totally unacceptable for a product with a guaranteed warranty of five (5) years to be in such an appalling condition in less than two (2) years. • Upon my request to receive a refund or a voucher, the branch Manager at Bradlows/Morkels Pinetown, is giving stories and excuses and not being helpful at all and I have requested him to escalate this matter to higher authority, as he was and is not being of any assistance with the matter at hand.