Poor customer services

Hey guys I am so disappointed with bradlows and the products the sell u when purchasing from them

I had bought a fridge from them which is still under insurance and warranty.

The fridge started give me problems which I had reported to bradlows in george in the western cape . The call was logged on the a week after I had made the complaint causing me to go in daily to Bradlows .

The called was logged on the 6th of April 2022 for them to send out a technician on the 12 of April 2022 also a week later . On the 12th the technician send report to bradlows and hisense speaking under correction . With no feedback i contacted the technician on the 16th with no success say his waiting for parts . On the 21st of April 2022 I contacted him again with him saying I must deal with bradlows and blocked my number . I went to bradlows fuming as it now close to a month with out a fridge and freezer. On the 26th they sent a different technician who claimed to have fixed the fridge with was not true and the fridge and freezer was not functioning . On the Wednesday the 27th I called the technician who said he can't help me on . The very nexted I went to bradlows fuming request a new fridge as they send me a sms on the 27 April 2022 confirm that repairs have been done reference number *** I called hisense and went to bradlows on the 28th the send me a sms saying repairs has been canceled.

On the 29th bradlows call to say the technician that was sent hisense is not happy and will send different technician and hisense will contact me its now more then a more where I have to change my eat patterns at thier certain products one can't buy .

My request for a replacement fridge has fallen on deaf ears and just bear in my my fridge is paid off before the loan term

If this is how you treat customer I will never encourage people to do business with companies that don't care about they customer