Poor customer service on online sales

Online order was placed on level 4 of the lockdown on 24 May 2020. I have had no emails or way of tracking my order on their online portal. Customer services also seems to send automated emails which not does help and adds to my frustration.

I paid the full purchase price and there has been no feedback . I have to constantly try the customer services line and the email to complaints department with no success.

I will not ever order online from Bradlows or the JD Group since I feel that they have no way of handling their customers.

Either deliver or make some kind of contact with the customer as to why the order has been delayed. Or provide a full refund so that I can purchase from other reputable furnitures stores.