POOR CUSTOMER SERVICE

I bought a bed on the 6th of November, apparently the bed had glue on the top surface and was damaged on the corners. I went to complai to the store and they filled forms for the exchange (Ref. No. MO REST ***24). Today is the 11 of December and I am still waiting for the exchange. You call Bradlows head office or JDG group, it is the same thing you never get anything positive. Customer service is the last thing they think about I guess. I WILL NEVER EVER BUY A SINGLE THING AT BRADLOWS. I WILL ADVICE MY ENTIRE FAMILLY NOT TO DO BUSINESS WITH THEM.