Poor customer service and bad attitude

We bought a TV stand at Bradlows KwaMnyandu Mall on Wednesday the 20th of December and we were attended so nicely by the staff and Mr BJ and we told him that we need the stand before Christmas day and he promised that he'll do his best. On Friday the 22nd of December I received a call from Bradlows warehouse (as per ********** ) at 16:44. The lady that called me informed me that they will be delivering our item on Saturday. I decided to cancel my trip to wait for them to deliver my item before Christmas because we really needed it before Christmas. The promise that was done by the caller from bradlows warehouse on Friday for Saturday was not at all fulfilled up until today the 28th of December. I went to Bradlows KwaMnyandu Mall to inquire about our item that was supposed to be delivered on Saturday the 23rd of December. Mr BJ told me that the warehouse failed them because I'm not the only one who's complaining warehouse staff that failed to deliver on time and according to him and the list he had in hand indicates that they will deliver today on the 28th of December. I asked BJ to call warehouse manager for me so that I can speak to him/her. They dropped the call four times when asked to transfer the call to one of the Warehouse managers until BJ shouted at the switchboard then the call was transferred to the lady by the name of Brian, the woman was so rude and lacked customer service, problem solving s****s and conflict management s****s and also **** to me and denied that they called on Friday the 22nd to confirm the delivery for Saturday. She **** to me saying she called my wife on the 27th Wednesday to confirm the delivery for today the 28th whereas my wife doesn't answer any calls during the day since she works for financial institution, Brian **** to me and when I told that she's lying she said she's going to end the call because I'm saying she is lying. She said their turn around time is 48hours to deliver peoples items. This Brian needs training because Managers who are properly trained have better way of dealing with such issues. Because of her I'll cancel my lay bye that I had with Bradlows I cannot deal *********** warehouse managers like her.