Poor Customer Service

<p>I bought a lounge suit worth R30 000 cash from Bradlouws Vereeniging on Monday 26 September 2016. They promised to deliver on Wednesday the 28th and we made arrangements so I had to take a day leave to accomodate them as there will be no one at home to recieve the goods. I spend the rest of the day doing nothing but waiting for them of which they never pitch up. Around 17h00 PM my husband called the store and ask why and want to cancel the deal as they failed to keep their promises. We contacted their customer care and lodge a complaint .Hearing that, they delivered the goods the same day around 19h00PM. After they left, when me and my husband inspect the goods, we found that the three seater suit has holes on the feet and marked with a black pen to show that the fault was identified before delivery. The lounge suit was a reject with many mistakes and damages. We confronted the sales lady from the store and they promised to resolve the issue but they said the problem is not theirs at the store but warehouse where delivery was made so I want hellopeter to intervene to resolve the issue quickly. Please assit.</p>