Poor Communication skills

The account was paid in full by the 4th of January and I only received my refund on 02/02/2021 which I had to hunt down myself, calling to find out where is my refund because if the tables had been turned, Bradlows would have sent me threatening emails if I had missed a payment, however, I must struggle to get MY MONEY BACK as I settled the account by an extra R980 and the refund amount should have been R980 but I only received R400,86 which was paid into my account and no one is telling me why was I given this amount and where the R580 went, I would advise everyone looking for furniture not purchase from this store, you would have made a horrible mistake by doing so as they don't know what customer service is.

And if Bradlows doesn't sort this out, because by law this is theft, as I am currently seeking legal assistance, because this back and forth is ridiculous.